It shouldn’t have gone unnoticed to, the continuous complaints about Flow’s internet service in the press and on social media. I’ve noticed this as well. Before COVID the service was OK (as in usable), but during the COVID lockdown I began experiencing degraded speeds to (my own) servers (abroad) and other internet applications. Unfortunately, this trend has continued over the past months. Ultimately to the point where the service is almost unusable at times.
I wish this was an exception, but it isn’t. Because of moments like these the service becomes unusable…
This frustrated me as a “user” (client of the service/company) and an IT professional providing digital services where users are experiencing degraded performance, hence resulting in a degraded experience of my “service”.
To the point that I moved around one application from one service provider in Miami to another to get better “peering” (connectivity) with Flow’s network. This mitigated performance during the first lockdown but at this time we’re experiencing the same, well, far worse issues than we did previously.
This comes at a cost: both in hosting costs, labor (long nights migrating applications between hosts) and economic cost of not being able to deliver a good service to our end users (loosing revenue).
Aside from “cloud” services that we provide, we also spent many unnecessary hours trying to troubleshoot issues at (Sincere ICT’s) customers, having to prove that stability issues of the services they consume weren’t a result of internal network issues. Therefor assuming, because I couldn’t prove at the time, that these issues were a result of Flow’s service.
The economic impact of these issues is enormous, this makes businesses in Curaçao uncompetitive compared to the rest of the region or the world…