Last Sunday evening I published an extensive report on Flow Curaçao's internet service. At the time of writing I, as many others (if not for all Flow hybrid fiber customers), were having intermittent speed issues.

Once published the article was immediately picked up by Flow/CWC employes and immediately contacted me on the matter, requesting more in depth info, including subscriber information so they can investigate my findings and narrow down the problem.

I have to say that I am very pleased with the level of commitment shown from the Flow/CWC team to get to the bottom of the issue.

Therefor I am excited to announce that yesterday (June 15th) the issue was identified and resolved. The issue was a defective interface on a 3rd party provider’s core network.

I can confirm that indeed the issue hasn’t returned since around midday yesterday:

The above graph data are the combined datapoints from June 15th. In the graph it’s clear that since around 12pm no speeds below 1Mbit/s have been measured, indicating that the previously identified issue has not been observed.
(please ignore the difference in top speeds before/after around 14.30pm as I configure QoS rules to limit the impact on our bandwidth utilization)

A big thank you to the Flow/CWC team for their dedication. And if you’re a Flow internet customer you owe me a beer!

About Michel

Michel is a ICT professional on the beautiful island of Curaçao. Founded Sincere ICT Solutions B.V. in 2013 from which we provide managed ICT services and consultancy for a wide range of customers.